Is the help desk just a piece of dead weight floating around in your organization? Or… is it a valuable tool that is an integral part of the team and provides valuable support? Check out this article:
Recognise the Value of the Helpdesk - Desktop Support | TechRepublic.com
Van Meter, a top US electrical distributor, needed some help desk software to manage its computers in a secure manner. They looked at a number of solutions and settled on TechExcel as it had a number of key security and standards compliance features. One of the key deciding features, for example, was the ability to remote control a desktop. Wouldn’t it be surprising if someone remotely controlled your desktop and you didn’t know about the remote control?
GWI is a high tech company that has weathered the storm of the dot com bust and survived. They didn’t initially start out in the help desk niche, but now they are a help desk solution provider with primarily web based software. They plan to grow to 50 to 60 employees with a projected annual revenue of $8 million.
Soffront CRM v8.6 has earned the honour of a 2006 product of the year by TMC. Geared toward mid-sized companies, Soffront CRM v8.6 comes with a number of enhancements and improved capabilities.
Focus on the customer and treat them as the most important people. One way to improve your focus on the customer is to use help desk software to improve your customer service.
By Frank Owen
Improving Your Customer Service By Using Help Desk Software
In today’s increasingly competitive global marketplace it is more important than ever for organizations to pay attention to customer service. Good customer service starts from within, by attending to the needs of an organizations internal customers. Customer service enhancement builds loyalty and enables an organization to withstand changes whether due to external or internal turbulence. In a rapidly changing and often turbulent environment organizations can’t survive if this important element of success is overlooked. Good customer service will ensure that organizations can continue to remain competitive in a more dynamic and turbulent work environment.
One of the best ways to provide optimal customers service is to ensure that you can respond quickly and efficiently to customer inquiries and problems. Help desk software provides an organization the opportunity to do just that. Most provide comprehensive problem resolution and tracking that is usually web based and adaptable. That means you can use the help desk software to help customers anywhere in the world and adapt the software to meet the needs of your unique industry.
Help desk software is easily configured to help centralize help desk control issues, track and generate tickets, respond to requests, and provide automated communications via various outlets including through calls or via email. Many can also provide instant reporting and step-by-step solutions to resolve common customer complaint issues. If you are looking for an effective solution and method for resolving customer problems and complaints efficiently and effectively, you have to considers today’s top of the line help desk applications.
Article by Frank Owen, visit his web site on help desk software for more on help desk software.
http://www.softwareforbusiness.net/help-desk-software/
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http://EzineArticles.com/?Help-Desk-Software-and-Customer-Satisfaction&id=100658
NetFabric announces intent to acquire assets of Help Desk Now, Inc. It will increase their significance as an outsourced service provider in the IT sector. NetFabric provides IT solutions and services, which includes designing and developing software applications, and building integrated infrastructure systems.
PrimeNewsWire - NetFabric Signs Letter of Intent to Acquire Assets of Help Desk Now, Inc.
House on the Hill announces SupportDesk Express help desk that requires no software installation.
Numara Software announced that its help desk software, Numara™ Track-It!, is the most used among law firms.
Business Wire - Numara Track-It! Used Most by Law Firms for Help Desk Management
To help customers increase agility, reduce risk and cut costs in the area of security and compliance management, HP announced enhancements to its identity and access management software suite. The new changes automate users’ access to services and changes to their rights.
www.hardwarezone.com - HP Drives Introduces Latest Identity Management Software
Multiple language support is now available for ServiceDesk Plus, provided by AdventNet Inc. Languages include Chinese, French, German, Japanese, Portugese, Spanish, and Swedish.
AdventNet ServiceDesk Plus offers Multi-Language Support for its Help Desk & IT Asset Mgmt S/W